Would it be presumptuous for an industry rookie to predict the future of advertising and branding on a blog titled, “The Unemployment Line”? Maybe – but I’d like to take a crack at it anyway. The future of the industry holds so many possibilities that Don Draper would curl up in the fetal position and sob himself into an Old-Fashioned induced slumber.
The scene; a bright, brisk, winter day. The place; New York City. The year; circa 2012.
And, action!
A handsome 20-something (maybe the author of this very blog) is strolling down 5th Avenue when he passes a Starbucks. This hunk glances in and continues on his way – until! – a vibration on his iPhone signals an alert. Through the Starbucks Locator App he downloaded months ago, this young man receives a scan-able coupon for a free scone to accompany his typical (that’s key) Chai Latte. “You know what,” he thinks to himself, “that sounds pretty good right about now.” The young man, in need of a warm beverage on a chilling (another key) winter day, stops in his tracks and enters the Starbucks.
When the barista rings up the young man’s order, she scans the bar code on his iPhone for the free scone, reinforcing the effectiveness of the GPS Enabled Advertising System, as well as the confidence of the consumer that “Wow, Starbucks cares.”
Are you freaked out yet?
Maybe this scene isn’t all to far into the future, but it is overwhelmingly apparent that our industry needs to break out of the mass-marketing frenzy we’ve been in ever since Bill Bernbach told us to “Think Small”, and adopt strategies that target the fractured niches consumers have developed through new media. These campaigns, at first, may not target the individual (as in the example) but with a wealth of detailed information on consumer location, demographics, shopping tendencies, and yes, current weather – why couldn’t they?
Consumers are no longer looking for the prettiest logos or the most environmentally sound corporations (although, if you’re not – that’s a good start), more so, they are asking what value a brand can add to their life. Starbucks, in the example, is directly adding value to this young man’s life in a very literal way. A real life example; H&R Block’s new product offering, H&R Block Best of Both Worlds, where consumers can fill out tax forms online and have them double-checked by H&R staffers before submission. A direct value for consumers that will not only spark H&R’s sales, but – and this will be increasingly important – will also strengthen the integrity of the brand. Yet another example; Visa, allowing consumers to track their budgets on the go via they’re own application. Get it?
Yes Don, the future is scary – but at the same time, I believe we have never been more prepared for success.



